FAQs – Nonna Marias Sydney

Frequently Asked Questions

Got a question? See if we have the answer. If you can't find the answer here, please email us at hello@nonnamarias.com.au

All orders can be placed directly through our website.

Simply choose your favourite tiramisu, select your preferred delivery or pickup date and complete your order online.

You’ll receive an order confirmation once your order has been successfully placed.

We recommend ordering as early as possible, especially for weekends, birthdays, celebrations and special occasions.

Everything is made fresh and we have limited production capacity each week. Once a particular date is fully booked, we may not be able to accept additional orders.

Yes.

Available delivery and pickup dates will be shown when placing your order.

If you’re ordering for an event or special occasion, we recommend choosing a date that gives you enough time to receive and refrigerate your tiramisu before serving.

This depends on availability.

Because our tiramisu is made fresh, we can’t always accommodate last-minute orders.

If your preferred date isn’t available online, contact our team and we’ll let you know if we can squeeze you in.

Please contact us as soon as possible.

If your order hasn’t entered production, we’ll do our best to accommodate your changes.

Once your order has been prepared or dispatched, changes may no longer be possible.

If your order hasn’t been dispatched, we’ll do our best to update it. Once an order is already out for delivery, changes may not be possible and additional delivery fees may apply.

We deliver throughout Sydney as well as selected surrounding and regional areas.

Enter your address at checkout to see the delivery options available for your postcode.

If your postcode is not available, please email us and we will work something out for you.

Delivery fees vary depending on your location and will be calculated at checkout before you complete your order.

We deliver all across Sydney from Monday to Friday (9am-5pm) and Reigonal NSW (North Coast and South Coast) on Fridays (9am-5pm).

Delivery times vary depending on the route scheduled for that day.

Where tracking or delivery updates are available, they’ll be sent using the contact details provided with your order.

If you’re ordering for an event or dinner, we recommend arranging delivery with plenty of time to spare. We recommend getting your Tiramisu delivered the day before your event.

Unfortunately, we can’t guarantee exact delivery times.

Our drivers follow scheduled delivery routes which can be affected by traffic, weather and other circumstances outside our control.

If you need your tiramisu for a particular time, we recommend arranging delivery in advance rather than on the day of your event.

We strongly recommend having someone available to receive your order.

Tiramisu is a fresh, refrigerated product and should be placed into the fridge as soon as possible after delivery.

If your order is authorised to be left unattended, please ensure there is a safe, shaded location for the driver to leave it.

Keeping your tiramisu chilled is incredibly important to us.

Our orders are transported using refrigerated vehicles and/or packed using temperature-controlled packaging designed for chilled food.

Once your order arrives, please refrigerate it as soon as possible.

Where possible, your driver may leave your order in a safe location at the delivery address provided.

Because tiramisu is perishable, we strongly recommend organising for someone to receive your delivery.

Once an order has been successfully delivered, it is the customer’s responsibility to ensure it is refrigerated appropriately.

We work hard to have every order delivered within its expected delivery window.

Occasionally, delays can occur due to traffic, weather or circumstances outside our control.

If there is a significant issue with your delivery, please contact our team and we’ll be happy to assist.

Yes. Pickup is available 6 days of the week. Monday to Saturday.

All available pickup dates and collection details will be provided when placing your order at checkout.

Please contact us as soon as possible.

We do our best to contact you with the contact information you provide.

Your order will be kept refrigerated; however, our tiramisu is made fresh specifically for your nominated collection date.

For the best flavour and texture, we strongly recommend collecting your order on the scheduled date.

We cannot guarantee the same freshness or quality if an order is collected significantly later.

Always.

Every single one of our Tiramisu orders are made fresh in batches as they are ordered. We do not mass produce, freeze or use additives in our product to make it last longer.

We allow Nonna and the team to make each order so that there is time for it to rest and set before it reaches you the customer.

Our tiramisu is inspired by the traditional Italian dessert we grew up with around our family dining table...layers of coffee-soaked savoiardi and rich, creamy mascarpone filling.

The result is a soft, creamy, indulgent dessert, that is made to be shared around the table.

Yes!

Traditional tiramisu is a soft, creamy and spoonable dessert.

It isn’t supposed to have the firm consistency of a cake or cheesecake. As the tiramisu rests, the savoiardi absorb the coffee and cream, creating that signature soft texture.

So if you’re expecting a firm slice of cake, Nonna might have something to say about that.

Because our tiramisu is freshly made by hand rather than mass produced, slight variations between batches can naturally occur.

Temperature, transportation and the amount of time your tiramisu has been refrigerated can also affect its consistency.

Yes. Tiramisu actually gets better once all those beautiful layers have had time to come together.

We prepare our tiramisu ahead of your delivery or collection so the savoiardi can absorb the coffee and mascarpone mixture and develop its signature creamy texture.

Our range includes our signature flavours along with occasional limited edition and seasonal releases.

Check our online store to see what Nonna is making at the moment.

Our traditional tiramisu contains coffee.

Ingredients may differ between flavours, so please refer to the individual product page for information about the specific tiramisu you’re ordering.

Our tiramisu is made using Halal-friendly ingredients and does not contain pork products.

No. We do not put alcohol in any of our Tiramisu.

Please refer to the individual product page for ingredient information, as ingredients can vary between flavours.

Our products may contain common allergens including milk, egg, gluten and nuts, depending on the flavour.

Please always check the allergen information for the individual product before ordering or consuming.

Unless a product is specifically labelled as gluten-free, it should not be considered gluten-free.

Our traditional tiramisu contains savoiardi biscuits, which contain gluten.

Some of our flavours contain nuts and our products are prepared in an environment where nuts may be handled.

If you or the person receiving the order has a serious allergy, please contact us before ordering.

Please contact us before ordering if you have a specific allergy or dietary requirement.

While we’ll always provide the information available to us, our kitchen handles multiple ingredients and we cannot guarantee the complete absence of traces of particular allergens unless specifically stated.

Our available range can change, so please check our current products online.

If a product is suitable for a particular dietary requirement, this will be stated on the product page.

Keep it refrigerated.

Your tiramisu should be placed into the refrigerator as soon as possible after delivery or collection and kept chilled until you’re ready to enjoy it.

Our tiramisu is made fresh, so we always recommend enjoying it as close to your delivery or collection date as possible. At least within the first 72hrs of it being delivered to have the best experience. It can stay refrigerated and consumed for up to 5-7 days (we dont recommend any longer).

Please follow the storage and use-by information supplied with your order.

Fresh is best.

For the ultimate Nonna Maria’s experience, enjoy your tiramisu properly chilled and within the recommended period shown on your packaging.

Tiramisu is best enjoyed chilled.

Keep it refrigerated until shortly before you’re ready to serve.

We would NEVER.

We recommend enjoying Nonna Tiramisu fresh and straight out of the fridge.

Freezing and thawing can change the texture of both the mascarpone cream and savoiardi, so it isn’t our preferred way to enjoy it.

Serving sizes depend on the size of your tray and how generously you serve it.

You’ll find our recommended serving guide on each product page to help you choose the right size for your occasion.

Of course, that assumes everyone only has one serving.

We make no promises once Nonna starts offering seconds.

Absolutely.

Simply enter the recipient’s delivery details when placing your order and we can deliver it directly to them.

Where the gift-message option is available, simply add your message when placing your order.

We recommend it.

Because tiramisu needs to be refrigerated, it’s best to make sure somebody will be available to receive the order.

You can still keep the actual gift a surprise, just make sure somebody is home!

Of course.

Nonna Maria’s is made for birthdays, engagements, dinner parties, anniversaries, family lunches and all the moments worth celebrating.

If you have something more custom that you would like to enquire about, please send us an email. Hello@nonnamarias.com.au

Yes.

For weddings, events and larger orders, please contact our team so we can discuss quantities, sizes, availability and delivery requirements.

Please email us hello@nonnamarias.com.au

Yes.

We can assist with client gifts, staff celebrations, office events and larger corporate orders.

Contact our team to discuss what you have in mind.

Please email hello@nonnamarias.com.au

We’re sorry to hear that.

Please contact our team as soon as possible and provide your order number, a brief description of the issue and clear photos of the tiramisu and packaging.

This helps us investigate what happened and determine the best way to resolve it.

You can email the team hello@nonnamarias.com.au

Not necessarily.

Our tiramisu is intentionally soft, creamy and spoonable rather than firm like a cake.

Transportation and temperature can also cause some settling. Place your tiramisu into the refrigerator and allow it to chill thoroughly before serving.

If you believe something genuinely isn’t right, contact us with your order number and a photo and we’ll happily take a look.

Please contact us as soon as you notice the issue.

Include your order number, details of what is incorrect or missing and a photo where relevant. Our team will investigate and help resolve the issue.

Please email the team Hello@nonnamarias.com.au

Because our tiramisu is a fresh, perishable product prepared specifically for your order, cancellations depend on how far your order has progressed.

Please contact us as soon as possible if you need to cancel.

If production has already commenced, cancellation may no longer be possible.

Due to the fresh and perishable nature of our products, we generally cannot offer refunds for change of mind once an order has been prepared.

Nothing in our policy excludes any rights you may have under Australian Consumer Law.

Please contact us.

If there is a genuine problem with your product or we’ve made an error with your order, we want to know about it.

We may request photographs, your order number and other reasonable information so we can investigate.

Where a refund, replacement or other remedy is required under Australian Consumer Law, we will provide it.

Payment is taken when you complete your order online.

Your order is confirmed once payment has been successfully processed and you receive your order confirmation.

Available payment methods are displayed at checkout.

Payments through our website are processed securely by our payment providers.

Nonna Maria’s does not directly store your complete credit card details.

If you have a valid Nonna Maria’s discount code, enter it in the discount-code field at checkout.

Unless otherwise stated, discount codes cannot be combined with other offers and must be used within their validity period.

Account

Frequently Asked Questions

Need Help?